Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Bellarine AI website and any services provided by Bellarine AI ("we", "us", "our"), including automation consulting, implementation, and support services (the "Services").

By accessing our website or using our Services, you agree to these Terms.

Bellarine AI provides business automation and AI enablement services, which may include (without limitation):

• Workflow automation design and implementation (e.g., lead capture, follow-ups, internal notifications, CRM logging)
• AI-assisted tools and integrations (e.g., OpenAI / Claude-powered summarisation, drafting, classification)
• Process audits and recommendations
• Ongoing monitoring and improvements under a retainer arrangement

Information on our website is general in nature and does not constitute legal, financial, accounting, medical, or other professional advice. You should seek independent advice appropriate to your circumstances.

Where we use AI systems as part of the Services:

• AI outputs may be inaccurate, incomplete, or inappropriate.
• You are responsible for reviewing outputs before relying on them, especially for decisions involving money, safety, legal compliance, or customer commitments.
• We do not guarantee outcomes such as increased revenue, reduced costs, or "no missed leads", as results depend on your processes, staff actions, data quality, and external factors.

You agree to:

• Provide accurate and complete information required for setup and delivery
• Maintain the confidentiality of any credentials you control (including Google, Calendly, ClickUp, n8n, and website access)
• Ensure you have authority and permission to connect any systems and process any data you provide (including customer personal information)
• Follow reasonable instructions we provide for safe and effective operation of automations (e.g., human approval steps where appropriate)

Unless otherwise agreed in writing:

• Fees are as set out in our proposal, invoice, or subscription plan.
• Invoices are payable within the timeframe stated on the invoice.
• Late payment may result in suspension of Services until payment is received.
• Prices are exclusive of GST unless stated otherwise.

We may integrate or rely on third-party services including (but not limited to) Google Forms, Google Drive, Calendly, ClickUp, n8n, and AI providers such as OpenAI and Anthropic (Claude).

You acknowledge:

• Third-party services are governed by their own terms and privacy policies
• We are not responsible for outages, changes, security issues, or failures caused by third parties

We aim to keep our website and Services available but do not guarantee uninterrupted access. Maintenance, upgrades, and external dependencies may cause downtime.

We may change our website, Services, or these Terms at any time by posting updated Terms on our website. Changes take effect from the "Last Updated" date.

Unless otherwise agreed in writing:

• We retain ownership of our tools, templates, reusable frameworks, code snippets, and know-how developed before or during delivery (excluding your confidential information).
• You retain ownership of your business data, customer data, and content you supply.
• Where we deliver custom assets specifically for you (e.g., a workflow), your usage rights are as stated in your proposal or statement of work.

We will treat your confidential information as confidential and use it only to deliver the Services, except where disclosure is required by law or you consent.

To the maximum extent permitted by law:

• We exclude liability for indirect or consequential loss (including loss of profit, revenue, goodwill, or business opportunity).
• Our total liability arising out of or in connection with the website or Services is limited to the fees you paid to us for the Services in the 3 months before the event giving rise to the claim (or, if no fees were paid, AUD $100).

Nothing in these Terms excludes liability that cannot be excluded under Australian law.

We may suspend or terminate access to Services if you breach these Terms, misuse the Services, or fail to pay amounts due.

Client service termination terms (including notice periods and data handling) are governed by your proposal or statement of work and/or Client Service Terms.

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria.

Bellarine AI

Email: admin@bellarineai.com.au

Location: Clifton Springs, Victoria, Australia (remote service)